Legal
Privacy policy
Last updated 2 November 2026.
This policy explains how Bolt K9 and FM Solutions Ltd (“we”) handles personal information collected through boltk9.co.uk. It is written for UK GDPR and the Data Protection Act 2018.
Who we are
Bolt K9 and FM Solutions Ltd is a company registered in England and Wales, company number 17500528. We are based in Erith, Kent and provide security and facilities management across London and the South East.
For privacy questions, email harvey@boltk9.co.uk or call 07727 640894. We have not appointed a data protection officer. Use those contact details for any privacy request.
Information we collect
If you send the “Request a site review” form, we collect what you choose to enter:
- your name
- your company, if you include one
- your email address
- your telephone number, if you include one
- the service you ask about
- your message
If you email us, including a careers enquiry to hr@boltk9.co.uk, we collect the contents of that email and our reply.
Please do not send special category information (for example health data) in a form or email. We do not ask for it.
This site does not use analytics or advertising cookies, and we do not build marketing profiles from visits. Our website host, and the form service named below, may process technical information such as an IP address so the page can be delivered and obvious spam can be reduced.
How we use it
- To reply to a site review or other service enquiry, and to prepare a proposal if you want one.
- To consider a careers message sent to hr@boltk9.co.uk.
- To keep a record of the enquiry and our reply.
- To reduce spam and misuse of the form.
The lawful basis is steps taken at your request before a contract (UK GDPR Article 6(1)(b)), and our legitimate interest in answering enquiries and keeping the form usable (Article 6(1)(f)). We do not sell personal information, and we do not use enquiry details for unrelated marketing.
Who receives it
Form submissions are emailed to harvey@boltk9.co.uk and wayne@boltk9.co.uk so the enquiry can be answered. Careers messages are sent to hr@boltk9.co.uk.
The form is delivered by FormSubmit (formsubmit.co), which processes the submission in order to send those emails. Their privacy information is published at formsubmit.co/privacy.pdf. FormSubmit states that it keeps a short archive of submissions (30 days) so a missed email can be recovered. That archive is not our filing system.
Our website host processes connection data in order to serve the site. We may also share information if the law requires it, or with professional advisers who are bound to keep it confidential.
Where it is processed
We are in the United Kingdom. FormSubmit processes each form submission so it can be emailed to us, and our website host processes connection data to serve the site. Read their privacy information for how they handle that data.
How long we keep it
We keep enquiry correspondence for as long as we need it to respond, follow up, and keep a fair record of the conversation. If an enquiry becomes a customer, supplier, or employment relationship, we keep the relevant records for that relationship and for any longer period the law requires. If we do not need an enquiry, we delete it.
Your rights
You can ask us to:
- confirm whether we hold your information, and for a copy of it
- correct it
- delete it
- restrict how we use it
- object to use based on legitimate interests
- receive information you provided to us, in a portable format, where that right applies
We will respond within one month, or tell you if we need longer. We may need to check that you are the person the information is about. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or on 0303 123 1113. We would like the chance to put things right first.
Cookies
We do not set analytics, advertising, or social-media cookies. Sending the enquiry form is a message you submit. FormSubmit may use its own cookies when it delivers that message, as described in its privacy information.
Changes
If this policy changes, the date at the top will change with it. The current version is published at boltk9.co.uk/privacy.